Shipping & Returns

We use Royal Mail as our courier service for all domestic UK orders.

Click & Collect

We aim to prepare all Click & Collect orders for collection within 24hrs. Please note we only accept cash for any additional products you may want to purchase when collecting your order.

Shipping costs

Orders below £4.99- £2.00

Orders below £80- £4.99

Orders over £80- FREE

Estimated Delivery

Birmingham (Same Day if the address is within a 5 miles radius of B218AB): Cut Off time for same day delivery is 4pm, we aim to deliver your order by 9pm.  Any orders placed after 4pm will be delivered the following day.

Please note we do not post out deliveries on the weekend and bank holiday, and they will be posted out on the next working day.

Postal Delivery within UK:  UK orders arrive in 2-4 business days once dispatched. 

Please note: We only ship within the U.K.

Returns

Kaoui has a no returns and no exchanges policy. All sales are final.

In the unlikely event that your package arrives damaged, please email help@kaoui.co.uk within 14 days of purchase.

If the incorrect delivery address is entered at checkout or if parcel is unclaimed for, customer will have to cover postage charge again to be resent the package once it is returned back to us. 

Cancellations

Please email us help@kaoui.com with your order number in order to cancel your order. Please note we can only cancel your order if it is not yet shipped out.